Customer Focused Tile Manufacturing Service

Customer focused tile manufacturing services are hard to come by, especially with the onset of tile imports from overseas. With the rising trend of freight and logistics costs, it’s better to procure materials backed with efficient local product support and extended client-friendly guarantees.

Johnson Tiles, proud makers of porcelain and ceramic tiles for indoor and outdoor use, are one of the best companies that offer a comprehensive 10-year Guarantee for all their products. Their current warranty statement was launched in April 2009 and covers products marked as “first quality”. First Quality means that all products of Johnson Tiles, are given to the client without defect and guaranteed safe for use.

To those who have recently purchased, or those who are considering to buy Johnson Tiles for your project, here are a few pointers to get the most out of Johnson Tiles’ services:

Check your tiles before laying

Laying the material means that the design, colour, dimensions and the overall quality of the tile, has passed the developer and tradies’ standards and they have accepted the material for the application. Once the tile has been installed, any claim will no longer qualify for the guarantee.

Install the material correctly

The use of ceramic tiles, should follow the manufacturer’s instructions and should adhere to AS3958.1-1991 or the “Guide to the installation of Ceramic Tiles”.

Apply on the correct substrates using recommended fixatives

Tiles that are either installed on incorrect substrates, or used the wrong fixatives to fit the purpose, are not covered by the guarantee.

Purchase extra tiles

Be prepared and purchase additional tiles for your tiling project. It is recommended to have 10% of the total area required to allow for tile cutting and wastage. Due to the high demand of products, Johnson Tiles does not guarantee that replacement tiles of the client’s specifications are available at the time of purchase.

Choose your tiles wisely

All ceramic tiles are slippery when wet. Johnson Tiles is not accountable for accidents due to wrong tile selection, repairs or negligence.

Johnson Tiles offers a 10-year guarantee to cover their clients, in case of manufacturing defaults which may come up over the 10-year period from the date of purchase. Apart from their 10-year Guarantee, Johnson Tiles conduct strenuous standard compliance, testing and process improvements. These expert tile manufacturing services, are some of the reasons why Johnson Tiles continues to be the choice provider in the building, design and construction industry.

To know more about Johnson Tiles and their 10-year Guarantee, call +61 3 9720 4041.